it's been ten years since the war started and five years, four and a half since the obama administration took over, what's it going to take? >> i think general shinseki is an example of the many public servants at the va and he is a decorated veteran himself. i've dealt with va officials in arkansas and washington here and they want to do the right thing. they may lack the resources and best practices. in some ways the department of veteran affairs is like an insurance company or claims processing company. they don't always have the best and most modern practices and one thing we could do in congress through oversight is help to ensure they get the training and resources they need. i think the will and the desire are certainly there to serve veterans if you look at an organization like walmart, my home state just announced a new initiative where they're going to hire every veteran who applies for a job, as long as they have a clean background check, they want that experience there. the country certainly appreciates veterans and wants to serve them. >> good intentions just don't get them